Compliance is Mandatory.
Overpaying Isn't!
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MedEssist provides software for pharmacies and is not a pharmacy, telehealth provider, or drug manufacturer. If you are a patient needing medical attention, please consult your family physician or local pharmacist.
Trusted by 700+ pharmacies across Canada and the U.S.
Meet Canada's most affordable incident reporting solution, from just $20/month*.
Why Start Now?
Don’t wait for the deadline or struggle with slow, outdated tools. Start free, get comfortable with the workflow and begin building your incident reporting history with confidence.
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Trusted by 700+ pharmacies across Canada
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PIPEDA, PHIPA, HIPAA, and SOC2 Certified
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Over 1 million patients served with MedEssist
Screen simulation. Final product subject to change.
Get Even More From MedEssist
Whether you start free or upgrade to one of our paid plans, we have the tools to run your modern pharmacy.
Essential &
Professional Plans
The complete system for modern pharmacies and pharmacy health clinics. Manage clinical assessments, appointments, patients, marketing, and more.
Lumi AI
Clinical AI for pharmacists, by pharmacists. Get clinical answer, draft docs and notes, plus more.
Deliveries
Powered by Uber Direct. Ensure patients get items fast — even on weekends, evenings, and holidays.
Minor Ailments
Assess, prescribe, and document in minutes without disturbing your workflow.
Lumi AI
Clinical AI for pharmacists, by pharmacists. Get clinical answer, draft docs and notes, plus more.
Deliveries
Powered by Uber Direct. Ensure patients get items fast — even on weekends, evenings, and holidays.
Minor Ailments
Assess, prescribe, and document in minutes without disturbing your workflow.
Education & CEs
Library of award-winning accredited CE courses and pharmacist-built training modules.
Intelligent IVR
Stop the ringing! Let our AI-powered phone system handle refills, appointments, and more.
Access to Care
Collaborate with NPs & MDs for 20+ workflows beyond minor ailments. Ontario only.
Education & CEs
Library of award-winning accredited CE courses and pharmacist-built training modules.
Intelligent IVR
Stop the ringing! Let our AI-powered phone system handle refills, appointments, and more.
Access to Care
Collaborate with NPs & MDs for 20+ workflows beyond minor ailments. Ontario only.
Essential &
Professional Plans
The all-in-one operating system for modern pharmacy clinics.
Lumi AI
Clinical AI for pharmacists.
Deliveries
Powered by Uber Direct.
Minor Ailments
Assess, prescribe, and document.
Education & CEs
Library of accredited CEs.
Intelligent IVR
AI-powered phone system.
Access to Care
Collaborate with NPs & MDs.
*Billed annually as $240/year + tax. Excludes $70/year NIDR submission fee (payable in AB, BC, waived in ON). Full details in platform.
Get started early and build familiarity with your incident documentation workflow!
Get a head-start today with MedEssist Deliveries, Lumi AI, accredited CEs, and more — for free!
All the essentials
Record incidents, track trends, and maintain organized CQI records in one secure platform.
Frequently Asked Questions
What is MedEssist Incident Reporting?
MedEssist Incident Reporting is a secure digital workflow that helps pharmacies document medication incidents and track trends, all in one centralized dashboard.
How much does it cost?
$20 per month / billed annually**
*Excludes $70 annual NIDR fee — payable in AB and BC only, waived in ON*
Is this platform compliant in my province?
- Alberta: CQI+ compliant
- BC and ON: Aligned with regulatory compliance requirements
How does Incident reporting work with the MSSA?
Your subscription includes coverage of the annual participation cost for the Medication Safety Self-Assessment (MSSA) developed by ISMP Canada (valued at $150/year). The MSSA is completed directly through ISMP Canada’s secure platform.
Do I need a MedEssist subscription set up to use Incident reporting?
No MedEssist subscription is required. Simply create a free account by clicking “Start Now” and explore the dashboard!