Same-day prescription delivery with MedEssist Deliveries
Simplify Your Pharmacy
On Demand
Whenever you need it. Weekends, Evenings, or holidays. Pay only when you need it. Available on our free plan so there’s no monthly fee.
Whether ur a solo pharmacist or a bustling store with a large team, experience hassle-free management with our easy-to-use system:
Ready to give it a try?
Call an Uber for your patient in as little as 5 minutes!
Make an account today!
User-Friendly Interface
Our IVR system is designed for simplicity, requiring no advanced computer skills. This means you can spend more time with your patients and less time spent navigating technical complexities.
Automatic Updates
No need to worry about any changes you made on MedEssist, all of your settings will be automatically updated, ensuring a seamless integration and effortless management of your pharmacy's IVR system.
Ready to simplify your practice and meet new patients?
Go live with your new web portal and pharmacy dashboard in less than 24 hours.
Still have questions?
Check out our FAQ below or send us a message in the bottom right corner!
Incredibly Affordable
Starting at just $6.99 + tax CAD or $7.49 USD per delivery, servicing patients up to 20 kilometres (CAN) or miles (USA) away. Available with just a click!
Reliable And Traceable
Both you and your patients receive real-time tracking updates, ensuring you always know where the driver is, reducing uncertainty and increasing trust.
Meets all Regulations
Patient signatures are collected and viewable directly from your dashboard, meeting regulatory requirements for prescription deliveries.
Copyright © 2024 MedEssist. All Rights Reserved. Privacy Policy
MedEssist provides software for pharmacies and is not a pharmacy, telehealth provider, or drug manufacturer. If you are a patient needing medical attention, please consult your family physician or local pharmacist.
How it works:
Once you've made a free account, request a prescription delivery on-demand at any time. Choose between expedited, end-of-day, or scheduled deliveries.
Sign up here!
You and your patient can monitor the delivery in real-time. Signatures and records are accessible at anytime from your dashboard.
🇨🇦 In Canada, deliver up to 20km starting at $6.99 (+tax).
🇺🇸 In the US, deliver up to 20 miles starting at $7.49 (tax included).
Why Choose MedEssist Deliveries?
1. Make a Free Account
2. Pickup with
3. Real-Time Tracking & Record Keeping
Frequently Asked Questions
MedEssist Deliveries is included in our free plan, which means there’s no monthly fee. Any pharmacy can make a free MedEssist account and have a driver pick up your package within the hour!
You can send either Over-the-Counter or prescription items to patients. You can also send items to another pharmacy or clinic. However, your order cannot include narcotics or controlled substances, or items that require cold chain management. The full list of prohibited items can be found within the MedEssist Deliveries dashboard.
No, neither you or your patients will need an Uber account. Your patients will be sent a text or email link which they can use to track the delivery. You can also choose to pay the delivery or pass it to the patient.
This service is meant to supplement your driver, not replace them. We have multiple pharmacies that solely use our service and others that use it on a case-by-case basis (ie. on weekends or busier times when their driver isn’t available).
You can read more about it on our blog.
This is a special integration built with Uber’s API where MedEssist pharmacies get access to a special network of Uber drivers that are approved for prescription deliveries and adopt Uber’s protocols for custom deliveries.
Yes, our delivery service is traceable and auditable with a patient signature captured upon delivery that is viewable directly from your MedEssist dashboard. All deliveries are tracked live giving both you and your patient visibility where the order is at all times.
It is the responsibility of the pharmacy to package the items appropriately to not reveal unnecessary information. Drivers are not permitted to open packages at any point and must obtain approval to be able to provide prescription deliveries.
Commercial General Liability (including contractual liability, personal and advertising injury and products and completed operations) with a limit of five million dollars ($5,000,000) per occurrence and five million dollars ($5,000,000) in the aggregate for bodily injury and property damage. Workers Compensation insurance to the extent required by law. Commercial Auto Liability insurance for all owned, hired and non-owned vehicles for bodily injury, including death and property damage for limits of five million dollars ($5,000,000) each accident combined single limit.
CUSTOMER TESTIMONIAL
"Using the new MedEssist deliveries feature with Uber has been a game-changer for our pharmacy. From start to finish, the process has been incredibly easy and straightforward. The drivers we’ve interacted with have been friendly and efficient. We were initially concerned that being located in a medical building, there would be issues with them finding us. However, they faced no troubles reaching us.
Tracking the status of our deliveries was also a breeze; we always knew exactly where the package was at any given time. So far, we haven’t encountered any problems – it’s been a seamless experience.
Thanks to the smooth delivery process, we’re even considering using it at our other locations in Toronto and will definitely continue using MedEssist Uber deliveries in the future."
-— David, LMC London, Ontario
LMC Pharmacy in London is guided by Pharmacist David, who plays a vital role in the organization’s mission to transform diabetes care. With extensive experience in pharmacy practice, David is dedicated to providing comprehensive, patient-centric services to those living with diabetes, ensuring patients receive integrated care under one roof.
CUSTOMER TESTIMONIAL
"I had the pleasure of using MedEssist’s new Uber prescription delivery service as one of the first users in Edmonton, and it was a very positive experience. From start to finish, everything went so smoothly!
The tracking feature was incredibly user-friendly, allowing me to monitor the delivery in real-time. It gave me peace of mind knowing exactly where the order was. Most importantly, my patient was thoroughly satisfied with the service.
Another great aspect is that MedEssist has no cut-off time for deliveries. It is a significant advantage to have a service that is always available, especially for those of us who might need last-minute deliveries.
Overall, I recommend MedEssist for anyone in need of a dependable delivery service in a pinch, even if you have your own driver who may not always be available! I will definitely be a continuous user."
-— Manjeet, Edgemont Pharmacy, Edmonton
Edgemont Pharmacy, located in Edmonton, is proudly overseen by Pharmacist and Owner Manjeet Lotey. With a deep commitment to community health, Manjeet brings years of experience to his role. At Edgemont Pharmacy, Manjeet’s mission is clear: to offer compassionate, accessible care to every member of the community.
CUSTOMER TESTIMONIAL
"As one of the first pharmacies in South Surrey, BC to adopt the new MedEssist Deliveries service, I can genuinely say it’s excellent! The process is seamless, and I was really impressed by the fast pick-up times.
Not only is it more cost effective than other courier services, but it’s also much more convenient. The platform is incredibly easy to use and I appreciate that deliveries are integrated into the MedEssist dashboard, which I always have open for my other pharmacy needs. It’s been a smooth experience, and my patients have also been pleased with their experience.
This service is a great addition and a perfect solution for pharmacies like us, that don’t have the volume to hire a regular driver. Highly recommend it!"
-— Shane, Elysian Pharmacy, South Surrey, BC
Elysian Pharmacy, in the heart of South Surrey, is proudly led by Pharmacist Shane Lakerveld. With over 7 years of experience in the field, Shane is dedicated to providing a seamless and personalized pharmacy experience. His commitment to holistic health is seen in the innovative services Elysian offers, including automated prescription refills and a customized supplement subscription program tailored to meet each patient’s needs.
CUSTOMER TESTIMONIAL
"As one of the first users in Calgary of Medessist’s new prescription delivery service with Uber, I can confidently say that I’m loving the experience! I appreciate how easy it is to arrange specific delivery times, and how much visibility we have into where drivers are, and when parcels get dropped off.
The entire process has been seamless. The drivers are professional and communication is straightforward. Once a delivery is made, I can see the status marked as 'delivered,' and I have access to the signature at drop-off, which adds an extra layer of assurance.
One time, we encountered an added request from a delivery driver, but I was able to quickly resolve it by contacting the driver directly from within the MedEssist dashboard. It’s great to know we have the option to set up PINs for added security.
Overall, this service has enhanced our ability to provide care to our patients, and I couldn’t be happier with how it’s going!"
-— Vivek and Rahul, Cedarbrae Pharmacy, Calgary
Cedarbrae Pharmacy, located in Calgary, is led by Pharmacists Rahul and Vivek. With over 20 years of service, Cedarbrae Pharmacy has always centered around community care and established itself as a trusted local resource, offering everything from personalized consultations to vaccinations and an on-site walk-in clinic.
